Refund Policy

1. Scope of Refunds

This policy applies to payments made for:

• Construction and renovation services

• Project management and consultancy fees

• Deposits for custom builds or property redevelopment

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2. Deposits & Prepayments

• Non-refundable deposits: All initial deposits made to secure services, materials, or project scheduling are non-refundable unless otherwise stated in writing.

• Partial refunds may be considered if cancellation occurs before work has commenced and no materials have been ordered.

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3. Cancellation by Client

If a client chooses to cancel a project:

• Before work begins: A refund may be issued minus administrative and planning costs.

• After work begins: Refunds are not guaranteed and will depend on the stage of completion, labor hours, and materials already purchased or used.

• Written notice of cancellation is required to initiate any refund review.

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4. Cancellation by NB1 Homes

If NB1 Homes must cancel a project due to unforeseen circumstances:

• A full or partial refund will be issued depending on the stage of the project.

• We will also offer alternative scheduling or service options where possible.

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5. Disputes & Resolution

If you are dissatisfied with any aspect of our service:

• Please contact us within 7 days of the issue arising.

• We will review your case and aim to resolve it within 14 business days.

• Refunds will be processed via the original payment method unless otherwise agreed.

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6. Exclusions

Refunds will not be issued for:

• Change-of-mind decisions after work has commenced

• Delays caused by third-party suppliers or external factors beyond our control

• Custom materials or fixtures already ordered or installed

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7. Contact Us

For questions or refund requests, please contact:

NB1 Homes Email: Hello@nb1homes.com Phone: 07873 735 837 Address: Cheshire, WA4 5ET